Delay Repay Claim Form

Season Ticket Holders
My Delay Repay Account

Cymraeg English

Appeal or Check a Delay Repay Claim

Please enter your delay repay claim reference and security data using the form below, if you wish to submit a new claim, please click here to go to the claim submission page.

Claim reference number

Email Address

Please complete the Recaptcha in order to proceed

View your Claim to:

Update your ticket image
Change your compensation method
Check the status of your claim
Appeal a rejected claim
Appeal the compensation awarded on your claim

Looking for help with your Delay Repay claim? FREQUENTLY ASKED QUESTIONS © Copyright 2022 Tracsis Travel Compensation Services Ltd | Version- 1.1.J i-0503493a2036c31a3

Extreme WeatherIf you hold a Season ticket and did not travel on 18th or 19th July, please use this form to submit a claim and enter your usual journey details, followed by 'Did not Travel' so we can process your claim. If you hold a daily ticket, please contact the retailer where you purchased your ticket or visit
https://tfw.wales/help-and-contact/rail/contact-us

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Industrial Action
Due to the industrial action taking place on 27th July 2022, there will be an amended timetable in place.
Customers who still travelled and experienced a delay against the amended timetable are eligible for Delay Repay compensation. Delays will be calculated against the advertised amended timetable only.
If you were unable to travel due to the industrial action, and you are a Season Ticket holder, please submit a claim using this form and select 'Strike Action' as your reason for delay.
All other ticket holders should contact the retailer from where the ticket was purchased or contact us via our Contact Us form here - https://tfw.wales/help-and-contact/rail/contact-us