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Season Ticket Holders
My Delay Repay Account

Appeal or Check a Delay Repay Claim

Please enter your delay repay claim reference and security data using the form below, if you wish to submit a new claim, please click here to go to the claim submission page.

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  • Update your ticket image
  • Change your compensation method
  • Check the status of your claim
  • Appeal a rejected claim
  • Appeal the compensation awarded on your claim
FREQUENTLY ASKED QUESTIONS
Industrial Action

If you were unable to travel due to industrial action, and you purchased your season ticket with Transport for Wales, please submit a claim using this form and select ‘Strike Action’ as your reason for delay.

If you were unable to travel due to Industrial action and your ticket was NOT purchased from Transport for Wales, ticket holders should contact the retailer where the ticket were purchased. For any further queries, please contact us via our Contact us form here

https://tfw.wales/help-and-contact/rail/contact-us