Logo
Season Ticket Holders
My Delay Repay Account

Appeal or Check a Delay Repay Claim

Please enter your delay repay claim reference and security data using the form below, if you wish to submit a new claim, please click here to go to the claim submission page.

Please complete the Recaptcha in order to proceed
Search
  • Update your ticket image
  • Change your compensation method
  • Check the status of your claim
  • Appeal a rejected claim
  • Appeal the compensation awarded on your claim
FREQUENTLY ASKED QUESTIONS
Industrial Action

If you were unable to travel due to industrial action, and you are a Season Ticket holder, please submit a claim using this form and select 'Strike Action' as your reason for delay.


All other ticket holders should contact the retailer where the ticket was purchased or contact us via our Contact us form here - https://tfw.wales/help-and-contact/rail/contact-us