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Season Ticket Holders
My Delay Repay Account
  • Personal Details 1
  • Journey Details 2
  • Ticket Details 3
  • Compensation Details 4
  • Confirm 5
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When were you delayed?

Scheduled time of departure

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Please enter the start and end stations of your journey, if your planned journey involved changing to different trains at various stations, please enter the station where you started your journey and the station where you ended your planned journey.

Journey Start and End Stations

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Select your journey

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Still can't find your train? Add manually
You should only include your train journey and any connecting trains you've had to take, excluding any underground, bus or tram connections
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Length of delay

Type of delay

Each passenger should submit an individual claim but if you are travelling in a large group please tick this box.
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Does your ticket have a barcode?

My Ticket DOES have a Barcode

My Ticket does NOT have a Barcode

Select Ticket format

Please upload a photo of your ticket. This should be your ticket for travel and not your seat reservation or receipt. Please cut your ticket in half or deface it, unless it is still in use (i.e season ticket).
File size must be smaller than 10MB, we allow JPG, PNG and PDF file types
(as displayed on your card)
How to find UTN
How to find CTR
HOW TO FIND THE TICKET REFERENCE
£
How to find ticket price
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Bank Name :  
Bank account able to accept payments :  
Valid IBAN :  
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Confirm your claim

Your Details

Ticket details

Compensation Details

View our privacy policy and read our terms & conditions

By clicking the submit button, you are agreeing to the terms and conditions of the Delay Repay scheme. Click the links above to read the details.

FREQUENTLY ASKED QUESTIONS
Claim Successfully Submitted

We aim to process your claim within 24 hours, however please allow up to 10 working days as your claim may be subject to additional quality checks

Your Claim Reference Number:

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To make claiming even easier in the future, you can register an account using our My Delay Repay service.

The information from the claim you have just created will be used and all you need to do is create a password.

Industrial Action
Due to the industrial action taking place on 18th and 20th August, there will be an amended timetable in place.
Customers who still travelled and experienced a delay against the amended timetable are eligible for Delay Repay compensation. Delays will be calculated against the advertised amended timetable only.
If you were unable to travel due to the industrial action, and you are a Season Ticket holder, please submit a claim using this form and select 'Strike Action' as your reason for delay.
All other ticket holders should contact the retailer from where the ticket was purchased or contact us via our Contact Us form here - https://tfw.wales/help-and-contact/rail/contact-us