Delay Repay Claim Form

Season Ticket Holders
My Delay Repay Account

Cymraeg English

Personal Details 1
Journey Details 2
Ticket Details 3
Compensation Details 4
Confirm 5

In order for us to settle your claim please fill out your contact details below

Title

Other Title

Full Name (First and Surname)

Email

Confirm email

Contact number (Optional)

Post Code

Select country

Remember my details

When were you delayed?

Date of journey

Scheduled time of departure

Hour(s)

Minute(s)

Please enter the start and end stations of your journey, if your planned journey involved changing to different trains at various stations, please enter the station where you started your journey and the station where you ended your planned journey.

Departure Date & Time:

Journey Start and End Stations

From

To

Select your journey

|

Still can't find your train? Add manually

You should only include your train journey and any connecting trains you've had to take, excluding any underground, bus or tram connections

Number of changes

Length of delay

15+ Mins

30+ Mins

60+ Mins

120+ Mins

N/A - Did not travel

Strike Action

Type of delay

Delayed

Cancelled

Didn't stop at my station

Did Not Travel

Strike Action

I missed a connection

I'd like to claim for multiple passengers

Each passenger should submit an individual claim but if you are travelling in a large group please tick this box.

Does your ticket have a barcode?

My Ticket DOES have a Barcode

My Ticket does NOT have a Barcode

Select Ticket format

Please upload a photo of your ticket. This should be your ticket for travel and not your seat reservation or receipt. Please cut your ticket in half or deface it, unless it is still in use (i.e season ticket).

Upload Image of ticket

If you do not have your TfL Statement, please check this box, all future claims must be accompanied with a statement

File size must be smaller than 10MB, we allow JPG, PNG and PDF file types

Smartcard Number

(as displayed on your card)

Enter Unique Ticket Reference

How to find UTN

Enter 8 digit collection reference

How to find CTR

Origin station

Destination station

Date From

Expiry date

Number

HOW TO FIND THE TICKET REFERENCE

Enter Oyster Card

Ticket Price £

How to find ticket price

Please enter the exact cost of your ticket

Ticket class

How did you pay for your ticket?

My ticket doesn't have a barcode My ticket has a barcode Continue

Sorry, we could not find your ticket and could see that your travel date is not today.

Please click continue to complete additional ticket details

Select another option Continue

Sorry, we could not find your ticket

Did you purchase your ticket today?

Select another option

Sorry, but on this occasion we will need some more information from you, please complete the following details:

Type

Type

Format

Ticket Time

Enter Unique Ticket Reference

Smartcard Number

Class

Date From

Date Until

Validity of a monthly season ticket must be one month

From*

To*

Photocard ID*

Card Number*

Cost £

Number

Reference

Swift Card Number

Upload Image of ticket

File size must be smaller than 10MB, we allow JPG, PNG and PDF file types

Select another option Continue

Sorry, but on this occasion we will need some more information from you, please complete the following details:

Select another option Continue

Thank you, we should get your ticket details overnight, but in the event we don't we will get back in touch with you to request further information.

Select another option Continue

Your ticket with the details below was found and has not been used for a claim previously

Cost of ticket :

Method of Payment :

Ticket type :

Ticket Class :

Origin :

Valid From :

Destination :

Valid To :

Travel Date :

Ticket Duration :

Is this your ticket?

No, I will provide additional ticket details Yes, continue

Your ticket with the details below was found and has been used for a claim previously.

Cost of ticket :

Method of Payment :

Ticket type :

Ticket Class :

Origin :

Valid From :

Destination :

Valid To :

Travel Date :

Ticket Duration :

Is this your ticket?

Select another option

Email

Gift Aid Option

Sort code

Account number

Bank Name :

Bank account able to accept payments :

IBAN

SWIFT code (Optional)

Valid IBAN :

Confirm your claim

Your Details

Ticket details

Compensation Details

View our privacy policy and read our terms & conditions

By clicking the submit button, you are agreeing to the terms and conditions of the Delay Repay scheme. Click the links above to read the details.

Looking for help with your Delay Repay claim? FREQUENTLY ASKED QUESTIONS © Copyright 2023 Tracsis Travel Compensation Services Ltd | Version- 1.1.v i-090865ce2c7ac3787

Claim Successfully Submitted

We aim to process your claim within 24 hours, however please allow up to 10 working days as your claim may be subject to additional quality checks

Your Claim Reference Number:

Copy to Clipboard

To make claiming even easier in the future, you can register an account using our My Delay Repay service.

The information from the claim you have just created will be used and all you need to do is create a password.

Password

Password Confirmation

Industrial Action

If you were unable to travel due to industrial action, and you purchased your season ticket with Transport for Wales, please submit a claim using this form and select ‘Strike Action’ as your reason for delay.

If you were unable to travel due to Industrial action and your ticket was NOT purchased from Transport for Wales, ticket holders should contact the retailer where the ticket were purchased. For any further queries, please contact us via our Contact us form here

https://tfw.wales/help-and-contact/rail/contact-us