Logo
Season Ticket Holders
My Delay Repay Account
  • Personal Details 1
  • Journey Details 2
  • Ticket Details 3
  • Compensation Details 4
  • Confirm 5
loader



Continue

When were you delayed?

Scheduled time of departure

Back Continue
Please enter the start and end stations of your journey, if your planned journey involved changing to different trains at various stations, please enter the station where you started your journey and the station where you ended your planned journey.

Journey Start and End Stations

Back Continue

Select your journey

|
Still can't find your train? Add manually
You should only include your train journey and any connecting trains you've had to take, excluding any underground, bus or tram connections
Back Continue

Length of delay

Type of delay

Each passenger should submit an individual claim but if you are travelling in a large group please tick this box.
Back
Continue

Does your ticket have a barcode?

My Ticket DOES have a Barcode

My Ticket does NOT have a Barcode

Select Ticket format

Please note: If you used the TfW App to purchase your mTicket you won't be able to take a screenshot, please upload the booking confirmation instead as a PDF or screenshot.
If you travelled using Pay as you go, please upload a copy or screenshot of your journey history from the TfW App.

Please upload a photo of your ticket. This should be your ticket for travel and not your seat reservation or receipt. Please cut your ticket in half or deface it, unless it is still in use (i.e season ticket).
Upload Image of ticket
File size must be smaller than 10MB, we allow JPG, PNG and PDF file types
(as displayed on your card)
How to find UTN
How to find CTR
HOW TO FIND THE TICKET REFERENCE
£
How to find ticket price
Please enter the exact cost of your ticket
My ticket doesn't have a barcode My ticket has a barcode Continue

Sorry, we could not find your ticket and could see that your travel date is not today.

Please click continue to complete additional ticket details

Select another option Continue

Sorry, we could not find your ticket

Did you purchase your ticket today?

Yes No
Select another option

Please note: If you used the TfW App to purchase your mTicket you won't be able to take a screenshot, please upload the booking confirmation instead as a PDF or screenshot.
If you travelled using Pay as you go, please upload a copy or screenshot of your journey history from the TfW App.

Sorry, but on this occasion we will need some more information from you, please complete the following details:

Validity of a monthly season ticket must be one month
£
Upload Image of ticket
File size must be smaller than 10MB, we allow JPG, PNG and PDF file types
Select another option Continue

Sorry, but on this occasion we will need some more information from you, please complete the following details:

Select another option Continue

Thank you, we should get your ticket details overnight, but in the event we don't we will get back in touch with you to request further information.




Select another option Continue

Your ticket with the details below was found and has not been used for a claim previously

Cost of ticket :
Method of Payment :
Ticket type :
Ticket Class :
Origin :
Valid From :
Destination :
Valid To :
Travel Date :
Ticket Duration :
Is this your ticket?
No, I will provide additional ticket details Yes, continue

Your ticket with the details below was found and has been used for a claim previously.

Cost of ticket :
Method of Payment :
Ticket type :
Ticket Class :
Origin :
Valid From :
Destination :
Valid To :
Travel Date :
Ticket Duration :
Is this your ticket?
Select another option
Bank Name :  
Bank account able to accept payments :  
Valid IBAN :  
Back Continue

Confirm your claim

Your Details

Ticket details

Compensation Details

View our privacy policy and read our terms & conditions

By clicking the submit button, you are agreeing to the terms and conditions of the Delay Repay scheme. Click the links above to read the details.

FREQUENTLY ASKED QUESTIONS
Claim Successfully Submitted

We aim to process your claim within 24 hours, however please allow up to 10 working days as your claim may be subject to additional quality checks

Your Claim Reference Number:

Copy to Clipboard

To make claiming even easier in the future, you can register an account using our My Delay Repay service.

The information from the claim you have just created will be used and all you need to do is create a password.

By submitting this claim, I confirm the details I will submit are accurate and understand claims may be checked for fraud prevention, any deliberate attempts to submit a fraudulent claim can lead to prosecution.
-
Drwy gyflwyno’r hawliad hwn, rwy’n cadarnhau bod y manylion y byddaf yn eu cyflwyno’n gywir ac yn deall y gall hawliadau gael eu gwirio er mwyn atal twyll, y gall unrhyw ymdrechion bwriadol i gyflwyno hawliad twyllodrus arwain at erlyniad.