Delay Repay Claim Form

Season Ticket Holders
My Delay Repay Account

Cymraeg English

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Benefits of creating an account :

✓Easier to make delay repay claims.
✓Your personal details will always be prefilled.
✓Season ticket holders can save their ticket and skip having to add each time.
✓Save your preferred compensation method.
✓All your Delay Repay claims in one place.

Looking for help with your Delay Repay claim? FREQUENTLY ASKED QUESTIONS © Copyright 2022 Tracsis Travel Compensation Services Ltd | Version- 1.1.H i-0503493a2036c31a3

Due to the industrial action taking place between 21^st and 25^th June 2022, there will be an amended timetable in place.
Customers who still travelled on these days and experienced a delay against the amended timetable are eligible for Delay Repay compensation. Delays will be calculated against the advertised amended timetable only.
If you were unable to travel due to the industrial action, and you are a Season Ticket holder, please submit a claim using this form and select 'Did Not Travel' as your reason for delay.
All other ticket holders should contact the retailer from where the ticket was purchased or contact us via our Contact Us form here - https://tfw.wales/help-and-contact/rail/contact-us